Terms & Conditions

We mainly provide service in the AL, HP, LU & SG postcodes, to include:

Costa-Sa Contracting – Terms and Conditions

Effective Date: 1st April 2025

Welcome to the Costa-Sa Contracting website and online store. These Terms and Conditions (“Terms”) govern your use of our website, services, and any transactions made through our web shop. By accessing or using our site, you agree to be bound by these Terms.

1. Definitions
“We”, “Us”, “Our” refers to Costa-Sa Contracting.
“You”, “Your” refers to the website visitor, user, or customer.
“Website” refers to www.costa-sa.com or any affiliated pages or services under Costa-Sa Contracting.
“Web Shop” refers to the online store section of our website where products and/or services are offered for sale.

2. Use of Website
By using this website, you agree to:
Comply with all applicable UK laws and regulations.
Not misuse the website by knowingly introducing viruses, trojans, worms, or other material that is malicious or technologically harmful.
Not attempt to gain unauthorised access to the website, server, or any connected database.
We reserve the right to suspend or terminate access for anyone who breaches these terms.

3. Products and Services
Products and services offered on the website are subject to availability and may be changed or discontinued at any time without notice.
We take care to ensure product descriptions and prices are accurate, but in the event of an error, we reserve the right to correct the information and revise orders accordingly.

4. Pricing and Payment
All prices are listed in Pounds Sterling (£ GBP) and are inclusive of VAT, unless otherwise stated.
We accept secure payment via [Insert payment methods: e.g., Visa, MasterCard, PayPal, etc.].
By placing an order, you confirm that you are the authorised cardholder or account holder.

5. Shipping and Delivery
Delivery method must be agreed between both parties before dispatch, and a contact phone number must be provided.
Large items (over 15kg) are for local delivery only unless otherwise agreed in advance.
Delivery times are estimates and not guaranteed; however, we strive to meet all agreed deadlines.
Shipping costs and timelines are confirmed at checkout or during personal communication for bespoke deliveries.
Risk of loss or damage transfers to you upon delivery of the goods.

6. Returns and Refunds
If you're not satisfied with your purchase, you may return it within 14 days in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To be eligible for a return:
The item must be unused and in its original packaging.
You must notify us in writing of your intent to return.
Refunds will be processed to your original payment method within 14 days of receiving the returned goods.
Some bespoke or made-to-order items may not be eligible for return unless faulty. See our [Returns Policy] for full details.

7. Warranties and Disclaimers
Products may include warranties provided by the manufacturer. We do not offer additional warranties unless explicitly stated.
The website is provided on an “as-is” basis. We do not guarantee that access will be uninterrupted or error-free.

8. Limitation of Liability
To the extent permitted by law, Costa-Sa Contracting shall not be liable for:
Loss of income or revenue
Loss of business or business opportunity
Loss of profits or contracts
Indirect or consequential loss or damage
This does not affect your statutory rights as a consumer.

9. Intellectual Property
All content on this site — including text, graphics, logos, and images — is the property of Costa-Sa Contracting and protected under UK and international copyright and trademark laws.
You may not reproduce, distribute, or commercially exploit any content without our written consent.

10. Privacy
We respect your privacy and are committed to complying with the UK GDPR and the Data Protection Act 2018. Your data is handled in accordance with our [Privacy Policy].

11. Changes to Terms
We may revise these Terms at any time by updating this page. Continued use of the site after changes are made constitutes your acceptance of the new Terms.

12. Governing Law
These Terms and any disputes arising from them are governed by the laws of England and Wales. Any legal proceedings must be brought in the courts of England and Wales.

13. Contact Information
For questions or support, please contact us at:

Costa-Sa Contracting

Email: sales@costasa.co.uk
Phone: 07410 937460
Address: Costa-Sa Contracting Dunstable LU6 3DX

Privacy Notice

Privacy Policy

Effective Date: 1st April 2025

This Privacy Policy explains how Costa-Sa Contracting (“we”, “our”, “us”) collects, uses, stores, and protects your personal data when you use our website, web shop, or contact us in any way.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are
Costa-Sa Contracting

Website: www.costasa.co.uk
Email: sales@costasa.co.uk
Phone: 07410 937460

Address: Dunstable Beds LU6 3DX

We are the data controller for the personal information you provide to us.

2. What Personal Data We Collect
We may collect and process the following types of personal data:
Identity Data – name, title
Contact Data – address, email, telephone number
Order Data – purchases, delivery details, payment confirmations (no card data is stored)
Technical Data – IP address, browser type, device type, operating system
Usage Data – how you use our website or shop
Marketing Preferences – email subscriptions or opt-ins

3. How We Collect Your Data
We collect data in the following ways:
Direct interactions (e.g. placing an order, filling in a contact form, or subscribing to updates)
Automated technologies (e.g. cookies and analytics tracking)
Third parties (e.g. payment providers or delivery partners)

4. How We Use Your Data
We use your data to:
Process orders and manage deliveries
Communicate with you about your account or order
Respond to enquiries
Improve our website and customer service
Send marketing communications (only if you've opted in)
Comply with legal obligations (e.g., HMRC requirements)
We do not sell or rent your personal data to third parties.

5. Legal Basis for Processing
We rely on the following lawful bases under UK GDPR:
Contract – to fulfil your orders or services requested
Legal Obligation – to comply with UK law (e.g. tax records)
Consent – for marketing and optional communications
Legitimate Interests – to improve our services and understand customer behaviour

6. Data Sharing
We may share your data with:
Payment processors (e.g. Stripe, PayPal)
Delivery and logistics providers
IT service providers (e.g. website hosting or analytics tools)
Professional advisers (e.g. accountants or legal advisers)
HMRC and other regulators, where required by law
We require all third parties to respect the security of your personal data and process it in accordance with UK law.

7. Data Retention
We will retain your data:
For as long as necessary to fulfil the purpose it was collected for (e.g. processing your order)
For up to 6 years for legal and tax compliance
After this period, your data will be securely deleted or anonymised.

8. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data (where legally applicable)
Object to or restrict processing
Withdraw consent at any time (for marketing or optional uses)
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please contact us at: sales@costasa.co.uk

9. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
Encrypted connections (SSL)
Secure data storage systems
Access controls and staff confidentiality agreements
Despite our efforts, no internet transmission is completely secure. We encourage you to take precautions when using the internet.

10. Cookies
Our website uses cookies and similar technologies to:
Understand site usage (analytics)
Remember your preferences
Improve your user experience
You can manage cookie settings in your browser. For more details, see our [Cookie Policy].

11. Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices. We recommend you review their policies before providing personal data.

12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you via email or website notice.

13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, contact us at:
Costa-Sa Contracting
Email: sales@costasa.co.uk
Phone: 07410 937460
Address: Costa-Sa Contracting Dunstable LU6 3DX

Returns Policy

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